01
Inbound call handling
Answer the main line, identify the caller, resolve straightforward requests and escalate the rest with full context.
Software / RoboPA
A communications assistant for your business and every person on the team.
RoboPA manages the calls, emails and messages that keep a service business operating - inbound and outbound, at both the company level and for each individual team member. Every interaction is captured, triaged and resolved or escalated, without manual re-entry.
What it does
RoboPA in plain terms.
RoboPA operates as two connected layers. At the company level it answers the main line, manages the shared inbox, triages inbound messages, and makes outbound calls and follow-up emails on behalf of the business. At the individual level, every person on the team is assigned their own assistant managing their personal calls, email and calendar.
Both layers share the same engine. Calls and messages are transcribed, summarised, routed, responded to or escalated - and every interaction is written back to RoboCRM, keeping the customer view consolidated rather than fragmented across disconnected inboxes.
Key capabilities
What you get with RoboPA.
Purpose-built capabilities designed to fit into real operational workflows.
02
Outbound calls
Place follow-up and scheduling calls on behalf of the business or an individual, with transcripts logged to the CRM.
03
Email and messaging
Shared and personal inboxes triaged, responded to and recorded against the correct customer record.
04
Per-person assistants
Each team member is assigned a dedicated assistant managing their calendar, email and call handling.
05
Company-level assistant
A business-wide assistant covering the main phone line, shared mailboxes and general enquiries.
06
Integrated with the CRM
Every interaction is written back to RoboCRM, ensuring the customer record remains the system of record.
How it connects
RoboPA plugs into the wider stack.
RoboPA is the communications layer of the platform. It draws context from RoboCRM - identifying the caller and surfacing what is open for them - and writes every interaction back. RoboOS enables RoboPA to trigger real-world actions, such as dispatching a robot or pushing a signage update, when a call or message warrants it.
How RoboPA sits in the stack:
RoboCRM - customer, deal and operations source of truth
RoboPA - calls, email and messaging for business and people
RoboOS - bridge to robots, sensors and connected hardware
Business systems - accounting, identity, data warehouses
Outcomes
Measurable wins teams see with RoboPA.
24/7
Continuous coverage
Main line and shared inbox attended outside business hours without operating a call centre.
-60%
Inbox time per person
Individual assistants clear routine correspondence, allowing the team to focus on work that genuinely requires them.
0
Missed communications
Every inbound call and email is acknowledged, triaged and recorded against the customer record.
Ready to see RoboPA in action?
Talk with RoboIQ about a short walkthrough against your real operational workflows.