01
Connected hardware
Integrates sensors, signage, edge devices and building systems so live operational state is always reflected in the CRM.
Software / RoboOS
The operations layer that integrates your hardware and robotics with the CRM.
RoboOS is the operations layer that integrates your sensors, signage, connected hardware and service robots with RoboCRM - so the physical side of the operation is visible, queryable and controllable from the same platform your team already uses every day.
What it does
RoboOS in plain terms.
Connected hardware and robots typically operate inside their own vendor portals - one application per sensor type, one console per fleet, none of it represented in the CRM. RoboOS removes that fragmentation. It normalises events and state from each endpoint and exposes them within RoboCRM as first-class objects alongside customers, deals and tasks.
It operates bidirectionally. Physical events - a sensor triggered, a screen going offline, a delivery completed - become CRM-visible activity, and actions initiated within the CRM - pushing a signage update, running a check, dispatching a robot - flow back out to the connected hardware and robotics.
Key capabilities
What you get with RoboOS.
Purpose-built capabilities designed to fit into real operational workflows.
02
Robot fleet integration
Connects service, delivery, cleaning and industrial robot fleets into a single operational view.
03
Events to CRM
Physical-world events - completions, faults and triggers - written directly to the relevant customer record.
04
CRM to physical world
Actions originated in the CRM - dispatch, update, check - executed reliably against the correct endpoint.
05
Health and alerting
Real-time health signals with defined escalation paths whenever a fleet or device drifts from expected behaviour.
06
Audit and control
Every command and every event captured for compliance, reporting and continuous improvement.
How it connects
RoboOS plugs into the wider stack.
RoboOS sits between RoboCRM - the system of record for customers and work - and the physical world of sensors, signage, connected hardware and robotics. RoboPA uses it to trigger real-world actions from calls and messages; RoboCRM uses it to keep the customer record continuously aware of what is happening on the ground.
How RoboOS sits in the stack:
RoboCRM - customer, deal and operations source of truth
RoboPA - calls, email and messaging for business and people
RoboOS - bridge to robots, sensors and connected hardware
Business systems - accounting, identity, data warehouses
Outcomes
Measurable wins teams see with RoboOS.
1 view
Whole-of-operations visibility
Hardware, robots and customers consolidated into one CRM surface rather than spread across multiple consoles.
-70%
Incident response time
Issues are surfaced and addressed before they become visible to customers.
24/7
Continuous operation
Software, connected hardware and robotics orchestrated together as one continuously operating system.
Ready to see RoboOS in action?
Talk with RoboIQ about a short walkthrough against your real operational workflows.